I had a really horrible experience at this location this morning. I've been taking my car for oil changes since 2020 when I purchased the car from Maus Nissan. Usually Arthur Seabury services my vehicle and I've had nothing but pleasant interactions. My account I think has switched to a woman whos name starts with F and she has also been very kind. Today everyone looked like they were standing around doing nothing, and I sat in my car for at least 3 minutes before being serviced. I go to sit in the waiting room and you all told me that my hood latch was not working. My hood latch was working when I brought the car in, your tech told me that he was able to open it fine, and then the second time he opened it it was broken. This is all the information I was given. You all broke my hood latch, and then when I asked for a rental car which was suggested by your own staff, the woman who was servicing me, I was met with nothing but rudeness. We went to speak with the service manager Brandon Cruz Jr, who I have never seen before. As we walk up he is carrying on a conversation with another staff member about ozempic, he sees us standing there and finishes his conversation before addressing me and your staff which was incredibly rude. I told them the situation and I said I needed to leave by 9:30 to get to work. I was told you could give me a rental and Brandon says "Why would I do that?" ,......UH because you broke my car. I don't want to drive without access to the hood. I explained this and he said "your car drives fine you can bring it back, why do you need access to the hood." I explained a situation where I diagnosed a misfire on the side of the road and his response was "and youre going to fix that yourself on the side of the road?" It was just so absolutely rude and belitting. I asked him how much the rental would be and he said "i dont know like $45" and I said "you can't comp $45???" and he just kept repeating "why would I do that. Why would I do that?" BECAUSE YOU BROKE MY CAR. I am really not asking for a lot, to borrow a rental for the afternoon while you fix my hood. He couldn't even guarantee that he would fix it. He just said "I can take a look". Not ONCE did he ever show any interest in helping me or giving me an ounce of customer service. He was belittling and unbelievably rude. I told him I live in Palmetto. I need to be able to get home. He could've simply said "I'm really sorry our policy doesnt cover a rental" and I wouldve probably just paid for it and been on my way. Instead he was so rude. I went into the office and one of the workers asked me if I had been helped and I just said that I have never seen that guy out there before but he was the rudest person I've ever dealt with in customer service. This guy looks no older than 24 years old. He then stormed in and said I cant cuss in front of customers like that (there were no customers in there and he is an xxx). He told me to not bring my car back and was just completely combative the entire time. Absolutely unbelievably poor customer service. I have never seen this guy before and I have been taking my car here for oil changes since 2020.

Very knowledgeable salesman

I went in for 100,000 miles service and I found them to be knowledgeable And efficient. They showed me videos of the work that they were doing and work that I needed to get done that I was unaware of they had to keep my car overnight and I needed a ride home which was about 10 miles and the service lady was kind enough to take me home. Also, I’ve gotten a price for this service at a couple of other dealers and they Where the lowest.

Spent a few weeks shopping talked with several dealerships Damian was the only one that followed up with me. Didn't pressure and worked hard until we found the right in my budget. He made the process very enjoyable and easy.

Fast, honest service department Brought my car in for routine service/repair at Maus Nissan. The service advisor kept me updated via text the whole time, explained what actually needed to be done without padding the bill with unnecessary extras, and had me back on the road faster than estimated. Clean waiting area and great communication.

Emanuel did an amazing job! He had great customer service from the beginning. He went above and beyond to get what we wanted. We couldn’t, have asked for a better deal and better price with amazing warranty. Thank you for your help on all the great service’s you provided.

Emanuel was great to work with buying a car, fair and honest. No pressure sales.

Eric took care of me and made me feel at home. Will recommend him to others down the road.

Damian and the new staff was very helpful and caring, compared to my 1st visit last September 2025 that time it was not good however this time yesterday August 28 2026 it was one of my best experiences in any other dealership since 2012. I am very grateful and happy with the outcome. Thank you again Damian and the new staff keep up the good work. I definitely recommend this place.

This is officially my new dealership and the place I’ll be recommending to all my friends and family! Everyone I worked with was excellent — from Eddie in the service department, to Damian Rhule in sales, to Jeremy Coach in finance. I originally came in with a vehicle that had been hit in an accident, and they worked with me and the other person’s insurance company to help get everything handled and my vehicle fixed. During the process, I brought up the possibility of purchasing a new vehicle, and I really appreciated that they were never pushy. They listened to my concerns, understood my specific situation, answered my questions, and were incredibly accommodating throughout the entire process. It was such a different dealership experience, in the best possible way, and I truly appreciated how I was treated from beginning to end. 5 stars all the way! I would absolutely recommend them!

Thank you Tori

Eric was great and not too pushy. I love my new car! Ask for Eric!

When I tell you Nadia and the financial team there did everything possible to get me in my new 2026 rogue … pleased is an understatement.. I watched the work get done .. I’m so amazed how they worked with my credit , it all still feel so unreal .. I’m telling you if you need a car this is the spot … tell’em I sent you ..

Outstanding service! Damien answered all of our questions and was very professional. He gave us his undivided attention, and it took us no time at all to find the car we wanted. I would recommend this dealership to everyone!