Customer Testimonials

Great place for your car tune ups and very professional crew.

Josh the service manager is horrible, telling me that the drive belt was replaced and it wasn’t because I marked the belt before leaving my house. He came back with another belt an basically telling me that I was lying.. they ended refunding me the belt and labor. That service manager Josh is horrible. Will not go to that dealership anymore. Lost our business.

​Working with Evin Davis to buy my new car was an absolute breeze from start to finish. When she reached out as I was reviewing my trade-in options, she actually listened to what I was saying instead of treating me like just another commission sale. She quickly sent over the choices I had questions about, and once I locked down my decision, she went above and beyond—taking a video within 5 minutes and walking me through a virtual tour while learning facts to share about the car. ​There was zero pressure, no endless games, gimmicks, or being repeatedly bugged for ... Read More

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Google - Nov 5, 2026

​Working with Evin Davis to buy my new car was an absolute breeze from start to finish. When she reached out as I was reviewing my trade-in options, she actually listened to what I was saying instead of treating me like just another commission sale. She quickly sent over the choices I had questions about, and once I locked down my decision, she went above and beyond—taking a video within 5 minutes and walking me through a virtual tour while learning facts to share about the car. ​There was zero pressure, no endless games, gimmicks, or being repeatedly bugged for my details. She was professional, intelligent, and spoke plainly about the process. I met at 9 AM and was driving out by lunchtime. The best part was surprising my daughter after school—she was all smiles and instantly fell in love with the new vehicle, and totally obsessed with the legroom, panoramic moonroof, heated seats, and power seat features for her side of the car, lol. If you want a smooth, stress-free experience with someone genuine who truly appreciates your business, go see Evin! I look forward to our next Fleet purchase with you and your team. Special shout out to Chris aka Pugsley for getting us through the final signings and providing us with the extended warranty information on the deadlines and pricing. Enjoying being apart of the Maus Family!! Thanks on vehicle #2

I purchased a car from here 3 or 4 years ago. That was all fine. Now for the past 2 years, even since leaving the state, this company has called my phone at all hours trying to solicit me again to trade in or purchase another vehicle. I have asked 4 times to be removed from the list, and each time I am ignored and get another call. Most recently it was Evan that I told to remove me, and every time I have explained I do not live in the state even to be a potential customer of theirs any longer. The solicitation ... Read More

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Google - Nov 4, 2026

I purchased a car from here 3 or 4 years ago. That was all fine. Now for the past 2 years, even since leaving the state, this company has called my phone at all hours trying to solicit me again to trade in or purchase another vehicle. I have asked 4 times to be removed from the list, and each time I am ignored and get another call. Most recently it was Evan that I told to remove me, and every time I have explained I do not live in the state even to be a potential customer of theirs any longer. The solicitation is insane, and while I file a formal complaint to consumer protection bureaus, I am also sharing this experience directly on their reviews as well since I am now 2 years deep into ignored removal requests.

My 2026 Nissan frontier is the third truck I buy from this dealer my truck right now has 2500 miles. I take it in for service because it’s having three different problems and they can’t even give me a loaner . I would not buy a car, a truck or anything from these people ever again how are you gonna leave? Somebody stranded when they just bought a truck from you and it only has 2500 miles right now and it’s already broken garbage of a dealer. Don’t get me wrong. It’s not a sales department. It’s the ... Read More

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Google - Oct 28, 2026

My 2026 Nissan frontier is the third truck I buy from this dealer my truck right now has 2500 miles. I take it in for service because it’s having three different problems and they can’t even give me a loaner . I would not buy a car, a truck or anything from these people ever again how are you gonna leave? Somebody stranded when they just bought a truck from you and it only has 2500 miles right now and it’s already broken garbage of a dealer. Don’t get me wrong. It’s not a sales department. It’s the service department. The service department are unprofessional and no urgency of helping a customer.

Exceptional service friendly staff

Staff was extremely kind and did their best to be helpful & accommodating. 5 Stars for the staff, Emmanuel was who helped us. However, beware of additional fees & charges. My issue is whoever is deciding their financing decisions. Went to look at a car listed for $24,320 online, yet the pricing I received had an additional nearly $5,000 in fees & “packages” that they would not remove. (Not including Tax) $1,100 for a “Document Fee”, $490 “Filing Fee”, $400 “Registration Fee”, then an additional $2,500 mandatory “Package” filled with items like a “paint protection & UV coating” (Not PPF, likely just a standard wax), Nitrogen filled ... Read More

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Google - Oct 25, 2026

Staff was extremely kind and did their best to be helpful & accommodating. 5 Stars for the staff, Emmanuel was who helped us. However, beware of additional fees & charges. My issue is whoever is deciding their financing decisions. Went to look at a car listed for $24,320 online, yet the pricing I received had an additional nearly $5,000 in fees & “packages” that they would not remove. (Not including Tax) $1,100 for a “Document Fee”, $490 “Filing Fee”, $400 “Registration Fee”, then an additional $2,500 mandatory “Package” filled with items like a “paint protection & UV coating” (Not PPF, likely just a standard wax), Nitrogen filled tires, and anti-microbial cleaning? Cleaning a car for sale is industry standard, should not be lumped into an unavoidable package. This is all not including tax mind you. I respectfully declined the package yet I was told it “came with the car” and I could not opt out, which is ridiculous. (Yes, dealer and registration fees are industry norms, but the amount is by far the most egregious upcharging I’ve ever seen.) Out the door a vehicle listed for $24,000 would have been over $30,000 after tax had I not had a trade in vehicle. Nearly an additional 25% of the cars actual value in arbitrary and unwanted fees and packages. I’ve bought many many cars throughout my life and I have never seen fees like this. Again, kind staff, kind people, but clearly there is an issue with whoever is managing the finance department. The fees wouldn’t be as big of an issue if it were a $100,000 car, but we’re talking about an additional nearly 30% of the cars price. Wild.

We just purchased 2 2026 Nissan Rogues. We had the best car purchasing experience at this dealership. It felt that everyone who we dealt with was interested to help us, meet our needs and make the car purchasing process as smooth as it can be. I would highly recommend this dealership to your next car purchase.

Will never do business with them again. Tried to cancel a extended warranty for over a week . New Finance guy didnt know how to do it. 2nd finance guy never called back . Each day im charged for . Now the amount is less than anticipated . Bad business

I had a really horrible experience at this location this morning. I've been taking my car for oil changes since 2020 when I purchased the car from Maus Nissan. Usually Arthur Seabury services my vehicle and I've had nothing but pleasant interactions. My account I think has switched to a woman whos name starts with F and she has also been very kind. Today everyone looked like they were standing around doing nothing, and I sat in my car for at least 3 minutes before being serviced. I go to sit in the waiting room and you all told me ... Read More

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Google - Oct 23, 2026

I had a really horrible experience at this location this morning. I've been taking my car for oil changes since 2020 when I purchased the car from Maus Nissan. Usually Arthur Seabury services my vehicle and I've had nothing but pleasant interactions. My account I think has switched to a woman whos name starts with F and she has also been very kind. Today everyone looked like they were standing around doing nothing, and I sat in my car for at least 3 minutes before being serviced. I go to sit in the waiting room and you all told me that my hood latch was not working. My hood latch was working when I brought the car in, your tech told me that he was able to open it fine, and then the second time he opened it it was broken. This is all the information I was given. You all broke my hood latch, and then when I asked for a rental car which was suggested by your own staff, the woman who was servicing me, I was met with nothing but rudeness. We went to speak with the service manager Brandon Cruz Jr, who I have never seen before. As we walk up he is carrying on a conversation with another staff member about ozempic, he sees us standing there and finishes his conversation before addressing me and your staff which was incredibly rude. I told them the situation and I said I needed to leave by 9:30 to get to work. I was told you could give me a rental and Brandon says "Why would I do that?" ,......UH because you broke my car. I don't want to drive without access to the hood. I explained this and he said "your car drives fine you can bring it back, why do you need access to the hood." I explained a situation where I diagnosed a misfire on the side of the road and his response was "and youre going to fix that yourself on the side of the road?" It was just so absolutely rude and belitting. I asked him how much the rental would be and he said "i dont know like $45" and I said "you can't comp $45???" and he just kept repeating "why would I do that. Why would I do that?" BECAUSE YOU BROKE MY CAR. I am really not asking for a lot, to borrow a rental for the afternoon while you fix my hood. He couldn't even guarantee that he would fix it. He just said "I can take a look". Not ONCE did he ever show any interest in helping me or giving me an ounce of customer service. He was belittling and unbelievably rude. I told him I live in Palmetto. I need to be able to get home. He could've simply said "I'm really sorry our policy doesnt cover a rental" and I wouldve probably just paid for it and been on my way. Instead he was so rude. I went into the office and one of the workers asked me if I had been helped and I just said that I have never seen that guy out there before but he was the rudest person I've ever dealt with in customer service. This guy looks no older than 24 years old. He then stormed in and said I cant cuss in front of customers like that (there were no customers in there and he is an xxx). He told me to not bring my car back and was just completely combative the entire time. Absolutely unbelievably poor customer service. I have never seen this guy before and I have been taking my car here for oil changes since 2020. Brandon Cruz Jr should not be in any sort of management or customer facing role. He looks like a a child and acts like one. Completely unprofessional behavior.

I had a really horrible experience at this location this morning. I've been taking my car for oil changes since 2020 when I purchased the car from Maus Nissan. Usually Arthur Seabury services my vehicle and I've had nothing but pleasant interactions. My account I think has switched to a woman whos name starts with F and she has also been very kind. Today everyone looked like they were standing around doing nothing, and I sat in my car for at least 3 minutes before being serviced. I go to sit in the waiting room and you all told me ... Read More

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DealerRater - Oct 23, 2026

I had a really horrible experience at this location this morning. I've been taking my car for oil changes since 2020 when I purchased the car from Maus Nissan. Usually Arthur Seabury services my vehicle and I've had nothing but pleasant interactions. My account I think has switched to a woman whos name starts with F and she has also been very kind. Today everyone looked like they were standing around doing nothing, and I sat in my car for at least 3 minutes before being serviced. I go to sit in the waiting room and you all told me that my hood latch was not working. My hood latch was working when I brought the car in, your tech told me that he was able to open it fine, and then the second time he opened it it was broken. This is all the information I was given. You all broke my hood latch, and then when I asked for a rental car which was suggested by your own staff, the woman who was servicing me, I was met with nothing but rudeness. We went to speak with the service manager Brandon Cruz Jr, who I have never seen before. As we walk up he is carrying on a conversation with another staff member about ozempic, he sees us standing there and finishes his conversation before addressing me and your staff which was incredibly rude. I told them the situation and I said I needed to leave by 9:30 to get to work. I was told you could give me a rental and Brandon says "Why would I do that?" ,......UH because you broke my car. I don't want to drive without access to the hood. I explained this and he said "your car drives fine you can bring it back, why do you need access to the hood." I explained a situation where I diagnosed a misfire on the side of the road and his response was "and youre going to fix that yourself on the side of the road?" It was just so absolutely rude and belitting. I asked him how much the rental would be and he said "i dont know like $45" and I said "you can't comp $45???" and he just kept repeating "why would I do that. Why would I do that?" BECAUSE YOU BROKE MY CAR. I am really not asking for a lot, to borrow a rental for the afternoon while you fix my hood. He couldn't even guarantee that he would fix it. He just said "I can take a look". Not ONCE did he ever show any interest in helping me or giving me an ounce of customer service. He was belittling and unbelievably rude. I told him I live in Palmetto. I need to be able to get home. He could've simply said "I'm really sorry our policy doesnt cover a rental" and I wouldve probably just paid for it and been on my way. Instead he was so rude. I went into the office and one of the workers asked me if I had been helped and I just said that I have never seen that guy out there before but he was the rudest person I've ever dealt with in customer service. This guy looks no older than 24 years old. He then stormed in and said I cant cuss in front of customers like that (there were no customers in there and he is an xxx). He told me to not bring my car back and was just completely combative the entire time. Absolutely unbelievably poor customer service. I have never seen this guy before and I have been taking my car here for oil changes since 2020.

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I do not remember the sales gentlemen names however, I will say they are liars. Some surprise, huh, considering they are car salesmen. But it’s not about the car, it’s the paperwork. I bought a car here 5 years ago, and the people there lied on the paperwork and damaged a lot of things. If I can go back, I’d never have purchased from this dealership. Two salesmen I worked with are frauds, which leads me to believe the rest of them are. Save yourself the time and money, don’t give them your business.

Very knowledgeable salesman

I am extremely disappointed with how General Manager Riddick Brown handled my billing dispute with Maus Nissan. I agreed to a labor rate of $205 per hour for a static ADAS recalibration. Before the work was performed, I specifically asked about the actual labor time that would be billed. After being charged for two hours of labor, I requested the records that should establish how much time was actually spent performing the calibration, including technician time records, repair-order punches, CONSULT/calibration session timestamps, diagnostic records, and the actual calibration timestamps. Those records still have not been produced. Mr. Brown also personally ... Read More

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Google - Oct 4, 2026

I am extremely disappointed with how General Manager Riddick Brown handled my billing dispute with Maus Nissan. I agreed to a labor rate of $205 per hour for a static ADAS recalibration. Before the work was performed, I specifically asked about the actual labor time that would be billed. After being charged for two hours of labor, I requested the records that should establish how much time was actually spent performing the calibration, including technician time records, repair-order punches, CONSULT/calibration session timestamps, diagnostic records, and the actual calibration timestamps. Those records still have not been produced. Mr. Brown also personally called me regarding this dispute. During that conversation, he repeatedly talked over me while I was attempting to explain my concerns and became increasingly irritated as the conversation continued. In my opinion, that is not behavior appropriate for the general manager of a Nissan dealership, particularly when a customer is simply requesting documentation supporting a disputed charge. Instead of addressing my actual question—how much time was spent performing this calibration—Mr. Brown repeatedly brought up prices allegedly charged by other dealerships. Those prices have nothing to do with the agreement I made with the service advisor Eddie Hill or whether Maus can substantiate billing me for two hours of labor. Based on my own experience performing and dealing with static ADAS calibrations, I believe this particular calibration may have taken approximately 15 minutes of actual calibration time. That is precisely why I have repeatedly requested the timestamps and supporting records because it will show they over billed and over charged. At this point, the continued failure to produce those timestamps only increases my concern. The records will show that the actual calibration time was a small fraction of the two hours I was billed. If Maus Nissan has documentation showing that two hours of actual labor were performed, then they should simply produce it. My issue is being charged two hours at an hourly labor rate while Maus Nissan has not provided the records I repeatedly requested to substantiate those two hours. Customers should be able to question a bill without being talked over by a general manager or having the conversation redirected toward unrelated dealership prices. A professional response would have been simple: provide the records, explain exactly how the two-hour charge was calculated, and allow the documentation to speak for itself. Based on my experience with Riddick Brown and the handling of this dispute, I recommend staying away from doing business with the service department

I went in for 100,000 miles service and I found them to be knowledgeable And efficient. They showed me videos of the work that they were doing and work that I needed to get done that I was unaware of they had to keep my car overnight and I needed a ride home which was about 10 miles and the service lady was kind enough to take me home. Also, I’ve gotten a price for this service at a couple of other dealers and they Where the lowest.

I purchased my car from this dealership in January 2025. I chose Maus because they had the exact car I was looking for. The buying process was a bit clunky (I was at the dealership until about 10pm because my sales person had to go get the car I bought from their New Port Richey location and it took 2+ hours.) But my reason for the 2-star review is from my experience yesterday. I had 2 major recalls on my Rogue, including a "critical" one with the engine. My service advisor (Eddie) was very kind/personable, and my issue is not ... Read More

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Google - Sep 29, 2026

I purchased my car from this dealership in January 2025. I chose Maus because they had the exact car I was looking for. The buying process was a bit clunky (I was at the dealership until about 10pm because my sales person had to go get the car I bought from their New Port Richey location and it took 2+ hours.) But my reason for the 2-star review is from my experience yesterday. I had 2 major recalls on my Rogue, including a "critical" one with the engine. My service advisor (Eddie) was very kind/personable, and my issue is not with him. When I brought my car in for service and to check out the multitude of recalls on the vehicle, I was told I could not get a loaner car unless I paid for one, even though the recalls take "hours to multiple days". The only way a loaner is covered, even for the day, is if my car failed a recall. I have had Infiniti's in the past and they give out loaner cars during routine oil changes, so this was new to me, and in my opinion, horrible customer service. I had to pay for an Uber from the dealership and back again. Then there's the "add on" services they recommend on my basically brand new car. Brake fluid flush at 15,000 miles? One of my 4 tires "may need replacing soon"? I've noticed even at my first/second service appt when my car was 3-6 mos old they were recommending add-on services. It's crystal clear that "Maus Care" (which you cannot opt out of, by the way) is a way to get you to drive alllll the way to the dealer for service that they then bombard you with "required" repairs to your basically brand new vehicle. Then don't even stand behind their cars by offering you a loaner while you're displaced without yours due to recalls that are no fault of yours. I feel bad the service advisors are clearly paid a commission on things they're able to sell, I feel that is deceptive to the customer. Also, a 3% surcharge on credit card purchases for a car dealership is insane. I manage a small business and we don't even do that to our customers.

Spent a few weeks shopping talked with several dealerships Damian was the only one that followed up with me. Didn't pressure and worked hard until we found the right in my budget. He made the process very enjoyable and easy.

Fast, honest service department Brought my car in for routine service/repair at Maus Nissan. The service advisor kept me updated via text the whole time, explained what actually needed to be done without padding the bill with unnecessary extras, and had me back on the road faster than estimated. Clean waiting area and great communication.

Emanuel did an amazing job! He had great customer service from the beginning. He went above and beyond to get what we wanted. We couldn’t, have asked for a better deal and better price with amazing warranty. Thank you for your help on all the great service’s you provided.

Emanuel was great to work with buying a car, fair and honest. No pressure sales.

Eric took care of me and made me feel at home. Will recommend him to others down the road.

Purchased 2 vehicles from here before was told I would get a otd price they never said anything even when I called it seemed like he didn’t want to work with me but it’s fine I purchased from another dealership with way better deal next time be transparent ( I won’t post the person name )

Damian and the new staff was very helpful and caring, compared to my 1st visit last September 2025 that time it was not good however this time yesterday August 28 2026 it was one of my best experiences in any other dealership since 2012. I am very grateful and happy with the outcome. Thank you again Damian and the new staff keep up the good work. I definitely recommend this place.

This is officially my new dealership and the place I’ll be recommending to all my friends and family! Everyone I worked with was excellent — from Eddie in the service department, to Damian Rhule in sales, to Jeremy Coach in finance. I originally came in with a vehicle that had been hit in an accident, and they worked with me and the other person’s insurance company to help get everything handled and my vehicle fixed. During the process, I brought up the possibility of purchasing a new vehicle, and I really appreciated that they were never pushy. They listened ... Read More

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Google - Aug 29, 2026

This is officially my new dealership and the place I’ll be recommending to all my friends and family! Everyone I worked with was excellent — from Eddie in the service department, to Damian Rhule in sales, to Jeremy Coach in finance. I originally came in with a vehicle that had been hit in an accident, and they worked with me and the other person’s insurance company to help get everything handled and my vehicle fixed. During the process, I brought up the possibility of purchasing a new vehicle, and I really appreciated that they were never pushy. They listened to my concerns, understood my specific situation, answered my questions, and were incredibly accommodating throughout the entire process. It was such a different dealership experience, in the best possible way, and I truly appreciated how I was treated from beginning to end. 5 stars all the way! I would absolutely recommend them!

I was blown off because I have a warranty with ford.

Eric was great and not too pushy. I love my new car! Ask for Eric!

When I tell you Nadia and the financial team there did everything possible to get me in my new 2026 rogue … pleased is an understatement.. I watched the work get done .. I’m so amazed how they worked with my credit , it all still feel so unreal .. I’m telling you if you need a car this is the spot … tell’em I sent you ..

Was told numerous lies about what payment would be, from a s a les person max. Made trips from zhills ,which I was told that my gas would be taken care of from this liar max the sales man. He even told me that he would buy me a TV because he heard mind went out. It was just one lie after another. So after all the lies and false promises. I Finley left. I don't no how they St a y in business.

Outstanding service! Damien answered all of our questions and was very professional. He gave us his undivided attention, and it took us no time at all to find the car we wanted. I would recommend this dealership to everyone!

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Was quoted a price that my pay.ent would be. Then it came down to do the deal ,and they came up with a # that was like 40 dollars higher then what I was quoted. All the sales person would say is I'm sorry with his head down. Never been so dis appointed when I had my hopes to get it.so after wasting my time a n d gas traveling back and forth from zhills.was told he would fill my tank up. And he promised to buy me a TV. His name is max . Don't ever deal ... Read More

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Google - Aug 21, 2026

Was quoted a price that my pay.ent would be. Then it came down to do the deal ,and they came up with a # that was like 40 dollars higher then what I was quoted. All the sales person would say is I'm sorry with his head down. Never been so dis appointed when I had my hopes to get it.so after wasting my time a n d gas traveling back and forth from zhills.was told he would fill my tank up. And he promised to buy me a TV. His name is max . Don't ever deal with him !!!!!. He's the biggest liar i know. Over promise and under deliver. That's his motto.

ERIC DURHAM your man! Super Kind, respectful and listens to what you need and does his best to get you what you asked for. Want transparency. He is the one!

Cristian was a huge help and very customer service oriented. I would definitely recommend him to anyone looking for a new Nissan.

The only reason they are getting a one is because they gave me a loaner while they worked on my car for over a month. Tori (a female mind you) that works in services and Jason the service manager did exactly everything they say that mechanics do to women they did to me. They played me like a fiddle. They pretended to be operating in my best interest all the while lying over charging me and putting me back in my car in the condition it was in unsafe. The mechanics put my windshield on backwards. How does that happen. ... Read More

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DealerRater - Aug 17, 2026

The only reason they are getting a one is because they gave me a loaner while they worked on my car for over a month. Tori (a female mind you) that works in services and Jason the service manager did exactly everything they say that mechanics do to women they did to me. They played me like a fiddle. They pretended to be operating in my best interest all the while lying over charging me and putting me back in my car in the condition it was in unsafe. The mechanics put my windshield on backwards. How does that happen. They fixed my car just so that two days later the check engine light came back on so I would have to bring it back to them so they can give me another big whopping bill. Now they stated they would do repairs partial repairs for free for me and I can't really drive the car long distance when they know that's what I do for work but yet and still they give me back a car with blots missing, zip tie tube together because a piece was broken windshield wipers on backwards and now I have to go to my goddaughter's funeral both her and her son died I have to drive my car to Orlando Airport and I was told the parts would be in by Friday August 14th and here it is August 17th and parts still not here. I had to cancel my group home clients for my job because I'm afraid to drive my car waiting for the parts to come in and reschedule all my group homes for the week of the 17th and no parts. I don't know what more is wrong with my car if you can't even put on the windshield wipers correctly and blots missing and zip tie holding parts together. And all this going on while I am grieving my loss of family. They took advantage of my kindness, my belief that they cared about me as a customer, and my trust.

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I want to clarify what happened because the owner’s response does not address the conduct that led to my concerns. Juan actually called me first. During that call, he told me he would alert a manager about my safety concerns. However, I later learned that this person was contacted and told that I had called, and she had also been contacted by text. This occurred before I had even spoken with a manager. Given my prior history with this individual and the safety concerns I was reporting, I believe sharing that information put me at further risk. At approximately 7:30 ... Read More

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Google - Aug 14, 2026

I want to clarify what happened because the owner’s response does not address the conduct that led to my concerns. Juan actually called me first. During that call, he told me he would alert a manager about my safety concerns. However, I later learned that this person was contacted and told that I had called, and she had also been contacted by text. This occurred before I had even spoken with a manager. Given my prior history with this individual and the safety concerns I was reporting, I believe sharing that information put me at further risk. At approximately 7:30 a.m. on a Sunday, this individual was already accusing someone of telling me where she worked because of supposed safety concerns. At the same time, she has publicly posted videos of herself driving and recording herself while wearing what appears to be her work uniform. My concern is that information about where she works was being discussed with her after I specifically contacted the dealership because I was concerned about my safety. This same individual has repeatedly targeted me online, including while I am pregnant, and has contacted my workplace attempting to get me fired while making accusations about me and her children. Juan then called me back, and the subsequent call and text exchange felt threatening and intimidating to me. This is exactly why I raised concerns about how employee conduct and customer safety concerns were being handled. I am extremely disappointed because the response from management makes it appear that the seriousness of the situation is being overlooked. My concern is not simply a disagreement with an employee. It involves my personal safety, information being shared with someone I had specifically raised safety concerns about, and subsequent retaliation. I also have concerns about other conduct involving staff, including employees appearing to record TikToks while driving company vehicles and what appeared to be vaping while operating those vehicles. If management is asking customers not to contact staff while an investigation is taking place, I expect the company to hold its own employees to the same standard of accountability. I am sharing my experience because I believe customers have a right to raise legitimate safety concerns without having those concerns escalated or having information shared with someone they are specifically concerned may retaliate against them. I have documentation supporting the concerns I have described.

To start Faten was my service advisor. She was great Professional, very friendly & welcoming. My only reason for the 2 stars is 1) when they take you to the cashier you’re surprised with a 3% credit card fee. This is absolutely abusive & ridiculous. Everybody and their mother uses a credit card nowadays for everything. I will not use my debit card not even for a coffee to safeguard my bank account and I do not carry hundreds of dollars in cash. So I had no choice but to pay the 3% credit card fee because they already did the services in ... Read More

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Google - Aug 10, 2026

To start Faten was my service advisor. She was great Professional, very friendly & welcoming. My only reason for the 2 stars is 1) when they take you to the cashier you’re surprised with a 3% credit card fee. This is absolutely abusive & ridiculous. Everybody and their mother uses a credit card nowadays for everything. I will not use my debit card not even for a coffee to safeguard my bank account and I do not carry hundreds of dollars in cash. So I had no choice but to pay the 3% credit card fee because they already did the services in my car. Nowhere else where you go ,not even at Starbucks, makes you pay an additional 3% credit card fee. And 2) I was not advised that there will be a supply cost charged as well. Bringing up my bill up even more. I absolutely hate going to the dealer because there’s always surprises. They don’t disclose everything upfront. I was not advised when going over the fees and asking me to sign for service “by the way there’s a 3% credit card fee “ and by the way there is also going to be a shop supply fee! So you’re at least fully aware and not surprised when you go to the cashier. This makes me so upset that I will only continue doing my oil changes here because it’s part of my prepaid warranty care plan but going forward any services that I need to do for my car and I need to pay for, I rather take it to even another dealer like Toyota than bringing it here. By the way, there’s so many one star reviews that I’m surprised that it still has close to five stars.

Damian is the greatest guy in the world. He is patient, knowledgeable, and went over and beyond. Everything that I needed from him today. Ten out of ten will recommend.

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Service Associate Fatin received me and got right to signing me in and getting my vehicle in for service. She would come back to go through the video sent and inform me of additional service I was pleased to hear about and aquire. As a customer service associate my self I greatly appreciate excellent service.

Told me I had to replace a part in my Van! Ended up going to my local shop to get it done. Ended up my van does not even have the part! Full Scam! Do not trust them! Whatever you do go somewhere else!

I love taking my car here to have any maintenance done. Everyone is great to work with. Professional and polite. My favorite Service Advisor is Britton M. He makes sure, in terms I can understand, what something means and what it does for my vehicle. Then I can make an educated decision on what to have completed when I’m there and what I can complete on my next visit. Nothing but great things to say about this dealership and Britton.

Eric Durham and manager Maximus were absolutely amazing! They worked extra hard for me , to get the deal done. AMAZING!!!!!!!

Fantastic experience. Eric Durham was phenomenal and took care of us. We got the car we wanted, at the price we wanted, and we’re in and out. If you got Maus ask for Eric!!!

This place sold us a 2022 Nissan Frontier for $ 66000 .. but we are in the process of taking them to court. .. our advise would be to not buy any thing from Nissan.

Awesome!!!! They really take care of their potential customers as they walk in and finds a way to make the deal. I’m happy with my purchase🙃

STAY AWAY from MAUS NISSAN OF NORTH TAMPA!! To be honest I wouldn't even give them one star but that is not an option. This is the most unprofessional dealership I have ever been! I had advised Chris M of the exact Nissan I wanted and was told that they had located the vehicle and I went in on Friday and signed all the documents to purchase the vehicle. On Saturday I called and Chris M said he would call me on Monday to let me know when to expect the vehicle. On Monday at 5pm after not hearing ... Read More

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Google - Jul 9, 2026

STAY AWAY from MAUS NISSAN OF NORTH TAMPA!! To be honest I wouldn't even give them one star but that is not an option. This is the most unprofessional dealership I have ever been! I had advised Chris M of the exact Nissan I wanted and was told that they had located the vehicle and I went in on Friday and signed all the documents to purchase the vehicle. On Saturday I called and Chris M said he would call me on Monday to let me know when to expect the vehicle. On Monday at 5pm after not hearing from him all day I was told by Chris M. that they had sent a truck to pick up the vehicle in Atlanta and it was sold right before the truck arrived to Atlanta. That didn't sound realistic so I checked and the car had not been sold. I proceeded to text Chris M and stated same with no reply. Ironically, I got an email from Nissan customer service saying they hoped I was enjoying my new car. I advised them what had happened and lo and behold after not hearing from Chris M for days he sent an apology saying there was a misunderstanding. I replied to his apology and told him the only misunderstanding was that he lied about not being able acquire the car and insulted my intelligence thinking that I would believe he would send a truck all the way to Atlanta only to be told the car was sold. The dishonesty was insulting...I'm 69 years old but definitely know how to use the internet, lol!! is unfathomable to me to receive a response from the owner of Maus Nissan of North Tampa to my complaint continuing the dishonesty! I personally spoke to the dealership in Atlanta and was told at no time did they ever agree to let Maus Nissan acquire the vehicle in question. The dealership in Atlanta only does business with their sister dealerships (which Maus is not one of them) and they are not trading Nissan Pathfinder Platinum in 4x4 because they are in great demand and not many are being produced. I was NOT upset that they could not acquire the vehicle I was and still am upset that I was lied to and told that they had sent a truck to Atlanta to pick it up and it was sold right before the truck driver arrived. When I looked the Atlanta website the vehicle was still available and had not been sold. He lied and insulted my intelligence and again so did the owner trying to make it seem that they were innocent when they clearly lied as shown in the attached text from the dealer Chris M. Honesty is always best policy and continuing to be dishonest shows your lack of moral and ethics!! STAY AWAY FROM MAUS NISSAN OF NORTH TAMPA IF YOU EXPEXT CHRIS M. TO BE ETHICAL AND HONEST!! See text below between Chris M any myself

Dropped my car for a PPI and Nina was great with communication and answering my questions. 10/10 to Nina!

Emanuel and Javier were the best!!! Made our day! So polite and courteous!! Will definitely tell our friends and neighbors

This Nissan is amazing!!! Whether it’s the people or the services being done, they are amazing!!!! Shout out Eric for being amazing throughout the buying a new car process!!!

From the start this has been the best experience I’ve ever had when buying a car and I buy 3/4 a year. It was 100% the easiest car deal I’ve ever done. They were more than willing to work with my negotiations. From sales (ask for Damian) , to financing and the GM all of them were great and actually appreciated my business. I will look forward to coming here whenever I buy my next work truck. Make sure to ask for Damian!

The Service Advisor this time was great and was not the advisor who recommended the A/C repairs initially . On a earlier visit I believe they repaired part of my A/C (blower and ristor)and neglected to tell me that the other part of my A/C(evaporator) was also bad so that I would have to come back and pay for another costly repair later. Not sure if this is what happened because I don’t know much about vehicle A/C systems. But the trust is lost, so much so that I will not even consider purchasing ... Read More

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Google - Jun 26, 2026

The Service Advisor this time was great and was not the advisor who recommended the A/C repairs initially . On a earlier visit I believe they repaired part of my A/C (blower and ristor)and neglected to tell me that the other part of my A/C(evaporator) was also bad so that I would have to come back and pay for another costly repair later. Not sure if this is what happened because I don’t know much about vehicle A/C systems. But the trust is lost, so much so that I will not even consider purchasing my next vehicle from there. Beware of deceptive practices!!Also beware of the 3% credit card fee with no cap.Seems excessive !!! And is extremely costly on expensive repairs.

Awesome salesman Emanuel Turos Recommend highly.

I had the best experience with a great sales man Eric and great management team. They got me in a brand new car and as a single mom that meant a lot to me 🤗

Emanuel was wonderful. He was kind and patient with us throughout the entire car buying experience.

Worst dealership I’ve ever been to in my life. My wife and I came in looking for a specific new Nissan Pathfinder. A young salesman asked us a bunch of questions and then another manager tried to push a 4-year-old used Cadillac with over 40,000 miles for $32,000. Of course we declined. They refused to let us test drive the car and told us to “just check the prices online.” There was zero customer service, only obvious smirks and rude attitudes from the managers. After wasting about 30 minutes there we went to another dealership and ended up buying the exact car ... Read More

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Google - Jun 23, 2026

Worst dealership I’ve ever been to in my life. My wife and I came in looking for a specific new Nissan Pathfinder. A young salesman asked us a bunch of questions and then another manager tried to push a 4-year-old used Cadillac with over 40,000 miles for $32,000. Of course we declined. They refused to let us test drive the car and told us to “just check the prices online.” There was zero customer service, only obvious smirks and rude attitudes from the managers. After wasting about 30 minutes there we went to another dealership and ended up buying the exact car we wanted the same day with great service and a discount. Don’t waste your time at this place. There are plenty of good dealerships in the Tampa Bay area within a 50-mile radius, skip this one completely. All the best (except for this extremely unprofessional dealership)

Emanuel Turos is my Car Salesman. Emanuel has great customer service, very helpful and knowledgeable. The Maus Nissan team worked with me and I am one happy customer. I recommend visiting Maus Nissan in Tampa and ask for Emanuel or Max who is one of their Managers. Thank you Emanuel and the Maus Nissan Team!

Five stars! I had a fantastic experience at Maus Nissan finding my new truck. Danny and Javier were incredibly accommodating and helpful throughout the entire process. They really listened to what I was looking for and made sure I found the right truck for my needs without any pressure. If you are looking for a new vehicle, I highly recommend asking for Danny and Javier!

Eric was so patient with us as we looked for a car for our son. We ended up buying a used car from a private dealer, but will definitely be coming back to see Eric for another car soon!

Had a fantastic experience buying a car here yesterday. Awesome team. If you're in the hunt for a Nissan this is the number 1 place.

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Everyone I had an encounter with was very pleasant and friendly to work with. They treated me very well

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Very professional Very kind and very patient made me very comfortable Easy listener and understandable about my situation

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From the very first car, we bought there to this car today which makes three you guys have always treated us like family between Antonina who has followed since she worked at Toyota. Damien, who sold us the car yesterday and absolutely outstanding gentlemen Carlos and David were good but the two shining stars are Antonina and Damien.

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Emanuel was amazing very informative and helped me make a sound decision

Emanuel Turos was very attentive and presented himself as friendly and professional.

Emanuel as very kind and professional during the process of us purchasing a new vehicle. Made sure all our questions were answered and was very patient. Thank you for a great experience

I worked with Emanuel and he was awesome. Answered every question that I had and assisted me throughout the process. Thank you once again.

Today, I am casting my vote for Eric Durham! He is the BEST car salesman in all of Tampa, Florida. Eric‘s personality shines through in the video commercials that he creates. He knows how to make people smile and cultivate an enjoyable experience. Eric, you’ve got my vote 🗳️!

I came in and had the best experience speaking with Emanuel. He made sure to help me with everything I needed, I definitely recommend him to anyone looking for a vehicle he will make sure to find you what you want for the right price.

Thank you, Eric Durham,for being the best car sales person I’ve ever worked with. Your patience, honesty, and genuine care made the entire experience smooth, stress‑free, and actually enjoyable. You didn’t just help me find a car — you made sure I understood every detail, felt confident in my choice, and left knowing I was in good hands.I appreciate your professionalism, your kindness, and the way you go above and beyond for your customers. People like you make all the difference. Thank you for everything, Eric — you’re truly the best.

This has been the 3rd time i have bought my car at this location. Never had any troubles with previous Sales Person who had sold me 2 SUV's. This time around, on my 3rd purchase, i feel very mistreated by the Sales and also Managing Team. So much, that it is necessary to write this review as i am being rudely ignored since my last purchase (which will be my last in this location) The reason i am feeling this type of way is: When i came to purchase my Sentra 26, I was promised that when i make a small ... Read More

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Google - Jun 11, 2026

This has been the 3rd time i have bought my car at this location. Never had any troubles with previous Sales Person who had sold me 2 SUV's. This time around, on my 3rd purchase, i feel very mistreated by the Sales and also Managing Team. So much, that it is necessary to write this review as i am being rudely ignored since my last purchase (which will be my last in this location) The reason i am feeling this type of way is: When i came to purchase my Sentra 26, I was promised that when i make a small downpayment, I would get a $500 Gift card for gas that i could use at any Maus location. I did end up making a small downpayment, which i fullfilled right away. Well, i am still waiting on my Gas Card. I called at least 6 times. Once, i was promised it would be on it's way. 2nd time, they will need to order it. 3rd time, nobody ever ordered it and shows now in the ystem as ordered, was promised 1 week until i receive it. 4time i was told that they are not doing any kind of promotion like this and they will look into it. 5th and 6th time, i am calling, leaving my number and kindly get ignored with a slap in the face. I will never buy at this location again. They don't care about their cutomers. They care about selling the car and hoping they will never see you again. Worst experience ever that i unfortunately had to leave this review. Do not buy at this location

Damian rhule Sr & Carlos Rizo extremely unprofessional

Damian rhule Sr & Carlos Rizo extremely unprofessional

Damian rhule Sr & Carlos Rizo extremely unprofessional

Great attention to detail , and fantastic service from maus nissan. Thanks to the best sales mgr Damien Rhule

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This dealerships service center is awful! I would not recommend them to anyone. Went there was sold a total of 6 tires as they kept wearing funny! Well SURPRISE as soon as the warranty was up and the car was brought back into the same shop it had always been serviced by. The female service advisor informs her that the cars frame is cracked and it was unsafe to drive. When asked why this has not been found all of the other times it had been brought in before and requested to speak to the service manager she was told the ... Read More

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Google - Jun 7, 2026

This dealerships service center is awful! I would not recommend them to anyone. Went there was sold a total of 6 tires as they kept wearing funny! Well SURPRISE as soon as the warranty was up and the car was brought back into the same shop it had always been serviced by. The female service advisor informs her that the cars frame is cracked and it was unsafe to drive. When asked why this has not been found all of the other times it had been brought in before and requested to speak to the service manager she was told the service manager was in meetings and refused to allow her to speak with the manager even thought she could see the service manager seating at the desk! And THIS CAR HAD NEVER BEEN WREAKED! SERVICE MANAGER WAS NEVER PROVIDED, CAR WAS DEEMED UNSAFE AND NO ONE WAS WILLING TO ASSIST WHEN S REQUEST WAS MADE! I am posting on behalf of the individual as I told her to get an attorney and I bet someone would talk to her!

Took my car in for regular maintenance, and the technician got into an accident with my car. All evidence was removed before the police arrived 45 mins later. The dealership stated the other driver was 100% fault without any evidence. The technician drove my car back to the dealership frantically waving to get my service advisor, Dre's attention, and drove back to the accident scene. The police did not see what happened, only that the cars had been moved from the original place of impact, and "evidence" was only based verbal statements, not on the positioning of how the ... Read More

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Google - Jun 5, 2026

Took my car in for regular maintenance, and the technician got into an accident with my car. All evidence was removed before the police arrived 45 mins later. The dealership stated the other driver was 100% fault without any evidence. The technician drove my car back to the dealership frantically waving to get my service advisor, Dre's attention, and drove back to the accident scene. The police did not see what happened, only that the cars had been moved from the original place of impact, and "evidence" was only based verbal statements, not on the positioning of how the cars were left at the time of impact. Now the dealership claims ZERO responsibility, had not put in a claim right after the accident through their own insurance, refuses to notify their insurance, and left me with the bill for repairs. They tried to fix the situation by giving me a loaner, I did not ask for, and put my car in a collision shop they have a longstanding history with, who didn't know why it was there and who it belonged to. GM Mr. Reddick refuses to notify the dealership's insurance. The service advisor and the GM continue to push the narrative that it was not their fault when they were not there, and the supporting documents have no evidence that show how and who was at fault, based on zero evidence, after the police arrived 45 minutes later. Absolutely unbelievable.

We absolutely love this dealership! Everyone is so friendly and helpful even if not in their lane of expertise. If someone did t know the answer to something, they were quick to return with the correct answer. Came in for new tires and left with an upgraded and updated brand new 2026 Nissan Pathfinder. We find this vehicle is super safe and sits up just high enough. The safety features are highly impressive! THANK YOU !!

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I recently had an extremely disappointing experience with Nissan staff members Damien Rule and Eddie Santiago during what should have been an important and hopeful purchase for my family. When I first came in, I was transparent about my situation. I explained that I had already placed a deposit on another vehicle that may not have been my dream car, but it was dependable and something I felt I could safely drive with my family. Damien presented himself as compassionate, honest, and genuinely concerned about my safety and wellbeing. He repeatedly emphasized wanting me to leave with a vehicle my ... Read More

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Google - May 29, 2026

I recently had an extremely disappointing experience with Nissan staff members Damien Rule and Eddie Santiago during what should have been an important and hopeful purchase for my family. When I first came in, I was transparent about my situation. I explained that I had already placed a deposit on another vehicle that may not have been my dream car, but it was dependable and something I felt I could safely drive with my family. Damien presented himself as compassionate, honest, and genuinely concerned about my safety and wellbeing. He repeatedly emphasized wanting me to leave with a vehicle my family could feel safe in. Unfortunately, the experience quickly turned into something very different. I was misled throughout the process, my time was wasted for hours, and my credit was reportedly run multiple times without my clear authorization after I only consented to a single inquiry. I also feel important details about the financing and approval process were not communicated honestly or transparently. This situation did not just inconvenience me, it impacted my livelihood during one of the most critical periods of my life. What hurts the most is feeling like my circumstances and trust were used to push a sale rather than genuinely help me make the best financial decision for my family. I believe customers deserve transparency, informed consent, honesty, and respect — especially when making major financial decisions. I hope management takes these concerns seriously and reviews how customers are being treated during the sales and financing process.

Nice and friendly Dealership and everyone was so helpful and made sure we left with a car

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Each member of the staff that helped us were professionals, friendly, and knowledgeable. They did not make us feel like we were steak waiting to be eaten by hungry sharks...even though we know beneath the pleasantries that was/is exactly whats happens. Thank you for that.

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The service was impeccable. Everyone was very helpful and always smiling ??. This is my 2nd vehicle purchased from Maus. I would definitely send people to that dealership without a doubt.

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Very good experience, no high pressure sales. Just tried to work with me within reason to get the deal done. Damian was excellent salesman, great communication skills and very patient.

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The Sale process went very very well, I can’t complain about that part. My complaint is for the finance department, calling multiple times for basic information.. was told I’d be called back and that never happened. I will never come back or recommend this place to anyone. Once they get your money, after that they could carless to help.

Horrible experience, false promises and incompetent sales people. Would never go back again; trust your instincts and buy from somewhere else.

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I have had Nissan’s in my life since I was a child. Great brand. Wonderful cars. Back in 22’ I had an unfortunate event with my Nissan Versa and the car was totaled. I hunted far and wide for another vehicle than a family member in the industry told to go to Maus and speak to Damian. Since that day, Damian has been a part of our family. I have sent multiple people (friends and family) to see Damian at Maus and he treats everyone the same. With such warmth and kindness, making you feel like he is there to ... Read More

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DealerRater - May 14, 2026

I have had Nissan’s in my life since I was a child. Great brand. Wonderful cars. Back in 22’ I had an unfortunate event with my Nissan Versa and the car was totaled. I hunted far and wide for another vehicle than a family member in the industry told to go to Maus and speak to Damian. Since that day, Damian has been a part of our family. I have sent multiple people (friends and family) to see Damian at Maus and he treats everyone the same. With such warmth and kindness, making you feel like he is there to help you and not to get a paycheck out of you. Damian is a great asset to the Maus family and the reason I keep sending people to Maus Nissan to purchase vehicles.

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Very good experience Very good experience treated well and excellent service Very friendly and would recommend it, my friends

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Emmanuel made buying my car easy and stress-free, with outstanding service and honest communication throughout.

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Bought a used truck a few months back with a promise of things being fixed and I was ghosted by my 2 salesmen. Unprofessional and rude. Will never buy from them again!!

The representatives at Maus Nissan were very attentive, courteous and knowledgeable. Carlos, especially, worked continuously until I got the right car for me. Eric Durham is the first representative to gather all my information and present it to the top staff in charge, which was Carlos and Kevin! I enjoy my Nissan Rogue and it rides magnificently!!!! If you want a extremely good car, I recommend Carlos and staff at Maus Nissan on Florida Ave, Tampa, Florida!!

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Great customer service , amazing salesperson very energetic a smooth and professional experience answered all my questions clearly, and didn’t pressure me into making a decision.

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He is very Professional and courteous!! Extremely helpful. I experienced good interaction with him. Love my car

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Max the salesperson was incredibly pushy and unprofessional when I tried to add Gap insurance to my 8-month-old car. He even suggested I trade it in before the warranty expired, implying a lack of trust in Nissan's quality. I was happy with my purchase, but now I can't recommend this place until they hire more professional staff.